Customers like to be able easily compare services. That’s why all the furniture stores are in the same part of town – clustering increases sales for everyone. Your Bronze Plan helps you build trust with your potential customers. It has many features that make you stand out from crowd.

Your enhanced search listing includes; bold fonts, your company slogan, Unique Selling Point and a link to your Full Profile. Prominent buttons make it easy for the customer to browse to your website or contact you using a contact form that collects the information that you need.

Your Full Profile has  the sections “About Us”, “Description” , Map, Photos and Reviews. Photos of your staff, offices and product can be a great way to build trust with a potential customer. You can see our own listing here.

We provide “Review Us on CryptoStar” and “See our reviews on CryptoStar” widgets.

Our Silver and Gold plans help you make your customers into your sales force by their publishing words on your website. Get more enquiries and sales by building trust with your visitors.

Amazon.com dominates online retailing and TripAdviser dominates travel planning. A major reason for this is the number and quality of their reviews. Most customers will check a supplier’s reviews before making a major purchase. Companies that don’t collect and publish reviews on their website make fewer sales.

Yes you can. Lot’s of businesses will collect a few reviews (or make them up) and publish them on their website. Unfortunately it won’t help very much with conversions or deliver any SEO credit.

Customers prefer to see a large number of recent reviews collected by a third party. For these reviews to be visible to search engines and generate SEO credit you must also publish these recent reviews in Schema.org review format.

We recommend that you integrate review collection into your daily or weekly marketing processes. Review services help automate that process.

We are start-up and we know that we have to work harder and be cheaper to get your custom. Our prices will go up in future but if you buy now then you will keep the low rate for as long as you are with us. You can check out TrustPilot’s plans and pricing here .

We have a monthly plan and no cancellation fee but TrustPilot locks you in for 1 year. If you try our service for 3 months and then cancel you will save over £1500.

You can check out TrustPilot’s plans and pricing here .

CryptoStar reviews are an open source implementation of the NPS® system which was designed drive continuous improvement within a company. We have embraced and extended it to provide measures suitable for a public website.

A review which gives an NPS score of 9 or 10 will be rated 5*.

The CryptoScore is an exponential moving average of all your reviews and a six month old review contributes about half as much to your score as new one. To prevent wild oscillations when you start collecting reviews your initial score is anchored around 7 and and it will tend to your correct value as you collect more reviews.

In the early days of the review industry customers would run A/B tests with-and-without user reviews on their website. Companies like CryptoStar and TrustPilot only exist because most customers see increased sales.

So for most businesses “Yes – you will make more sales” but;

It takes time and effort to collect reviews and we recommend that you integrate review management into your customer service processes. Getting the first few might be tough but you will soon have got a slick operation.

If you do find that collecting reviews is not for you then you can cancel our monthly plan at any time.

The Silver and Gold plans allow you to invite reviews from your customers and respond to reviews posted on CryptoStar. We provide “widgets” that make make it very easy for you to publish these reviews on your own website and drive up sales. We also publish your reviews in Schema.org micro-data format; this is not visible on the page but Google and Bing may give you SEO credit use this data in their search results (“Star Snippets”).

A key feature of the Gold plan is that “Detractors” who would leave bad reviews are prompted to contact you before the review is published.

Our Net Point Score™ system is an open-source clone of the Net Promoter System®.

We have not licensed the NPS trademark from its owners and its use on this website is for comparative purposes only.

Every business needs a system to measure customer satisfaction. In a small business this might the CEO phoning  customers and asking them their opinion but this cannot scale as the number of customers and transactions goes up.

The Net Promoter Score system is now the gold standard for managing your “word of mouth” reputation. Even if you don’t recognise the acronym NPS you will recognise the NPS questions,

• On a scale of 0 to 10 how likely are you to recommend {business name} to a friend or colleague?
• What is the primary reason for your score?

Customers are divided into three groups by score,

• 9, 10: Promoters – they recommend you
• 7,8: Passive – if asked they will say you are OK
• 0-6: Detractors – they will tell everyone they meet how bad you are

You want to have more Promoters than Detractors so your NPS Score = Promoters% – Detractors%

Our Gold plan gives you an opportunity to turn Detractors into Promoters. If they give you a score of 0-6 they are asked if they would like you to help solve their problem before the review is published.

We have more information about the NPS system here.

You can challenge fake reviews but in common with other review sites like TrustPilot we do not allow you to remove unfavourable reviews from real customers. Your customers are going to talk, write and tweet about your services using social media. CryptoStar is simply another way to do that and exercise their freedom of speech within the law (see FAQ about abusive reviews).

Our Silver and Gold plans allow you to respond to manage and respond to customer reviews.

Examples of abuse include without limitation,

• derogatory and inflammatory language directed at a person or company
• fake reviews

Any website user may report abuse and we will investigate and remove the offending review.

Most abusive reviews arise from a lack of effective communication between the reviewer and the supplier. Our Gold plan asks users to contact you “one last time” before posting a negative review.

Yes. We will remove inaccurate information from unclaimed listings and make other changes required by GDPR.   Simply click “Report Abuse” on the Company Profile page.

Here at CryptoStar we are ordinary people who love crypto and want to work with the authorities to help the UK develop a safe and regulated market.

Our terms and conditions allow us to terminate your service if in our opinion,

• your listing induces unqualified investors to make investments in an ICO or similar financial promotion or
• you are offering services that are not compliant with the regulatory regime to which you and/or we are subject or
• continuing to deal with you might damage our reputation in the crypto industry or
• damage our exposure on search engines or
• expose us to regulatory action or
• directly or indirectly support money laundering or
• anything else that frightens us

For example, if your business is making an Initial Coin Offering (ICO) it is fine to advertise your business but your listing may not directly promote investment by unqualified investor. So a listing that said “TravelCoinEx – The way the world pays for travel” would be OK, one that said “TravelCoinEx – buy coins now” would not. This example is only indicative and our decisions may be different on the day.

So if you don’t share our goal of building a compliant crypto-industry please don’t advertise with us.

Just email support@cryptostar.money. If you include your telephone number we will call you back.

Yes. You can apply here.

Yes, our development is driven by our customers. Check out our Enterprise Plan below.

We would love to hear from you. Just email support@cryptostar.money and we will get straight back to you.